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The only AI copilot to resolve all your Support Tickets
Resolve tickets 2× faster, cut average handle time by 30%, and boost CSAT. DODGE’s automated, on-brand replies generated right inside your support platform.
Provide AI-drafted replies in under five seconds, 24/7. Reduce first-response time and keep SLAs green
across every time zone.
Dodge flags similar tickets and suggests follow-up steps before agents even ask, stopping escalations
before they start.
Each draft is tuned to brand tone, ticket context, and customer history, so every reply feels human.
No tab-hopping. Deep-search, smart inserts, and ticket-context chat live inside Freshdesk—so agents stay
in flow.
Accelerator That Turns Every Ticket Into a 30-Second Win
AI-drafted first response
Generates a private-note reply in under 10 seconds, using only approved Solutions and canned responses. Cuts first-response time, keeps SLAs on target, and boosts CSAT by answering customers before they lose patience.
Deep-search knowledge base
Performs an instant semantic search across your entire Freshdesk knowledge base, macros, and historic tickets. Surfaces the most relevant article or macro in real time eliminating tab hopping and slashing ticket handle time.
/dodge-deepsearch command
One keystroke refines the draft with ticket-history insights, similar cases, and updated KB articles. Ideal for complex issues that normally escalate to Tier-2, driving first-contact resolution.
Ticket-context chat
Lets agents ask Dodge follow-up questions without leaving the ticket view. Answers draw from the same deep-search AI, improving confidence and reducing costly escalations or reopens.
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