The ClickUp x Freshdesk Integration
That Just Works

Two tools, one seamless experience.
Every Freshdesk ticket becomes an actionable ClickUp task. So your team spends less time switching tools and more time moving work forward
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For teams that live in Freshdesk and
plan in ClickUp

Eliminate manual ticket-to-task creation that's costing your support team 15+ minutes per escalation.
Customer Support Teams
  • Stop Manually Converting Freshdesk Tickets to ClickUp Tasks
  • View live status in Freshdesk; goodbye “any update?” pings.
  • Automatically close the feedback loop when engineering updates task status - private notes lands on the ticket.
Project Managers
  • Make data-driven roadmap decisions based on actual customer ticket volume, not assumptions
  • Roadmap proof: impact/volume by segment.
  • Repro steps and customer quotes travel with the task.
Product Development Teams
  • Tasks created from the ticket sidebar with attachments.
  • Reduce time spent searching for project context across multiple channels.
  • Automatic status sync eliminates redundant update meetings and status check-ins.
Marketing & Customer Ops
  • See which segments shout the loudest (plan, region, etc.).
  • Tie releases to tickets; post notes back automatically.
  • SLAs stay green thanks to upstream updates.

From zero to synced in
under a coffee

Connect, map, done. Seamless bidirectional sync keeps ticket and task aligned.
1

Connect your ClickUp workspace
(default list & field mapping)

Authenticate with ClickUp, choose a workspace and default list, and map Freshdesk ticket properties to ClickUp task fields.
2

Work from the Freshdesk ticket sidebar (create, link, track)

Create or link a ClickUp task without leaving the ticket. Status and assignee stay visible; jump to ClickUp only when you need to.
3

Background sync (bidirectional updates)

Notes, comments, attachments, and mapped fields stay aligned automatically. ClickUp status changes add a private note back on the ticket.

Frequently Asked Questions

Do comments and attachments sync both ways?
Create and link tasks without leaving Freshdesk?
Multiple ClickUp workspaces?
What fields can we map?
How fast is the sync?
What access does the app need?
Ready to connect Freshdesk + ClickUp?
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