Freshdesk + Intercom Integration — Powered by effy

Seamlessly connect your customer experience across platforms. Real-time sync. Custom workflows. Enterprise-grade support.
Build smarter support workflows with a flexible Freshdesk integration that grows with your team.
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Effortless Integration Between Freshdesk and Intercom

Running support through Freshdesk ticketing and using Intercom for chat or engagement? Switching between tools slows your team down and fragments the customer experience.

Our out-of-the-box integration keeps everything in sync—so your team always has the full picture, in real time.

What the App Delivers (Out of the Box):
Two-way sync between Freshdesk and Intercom
Real-time updates to conversations, notes, and tickets
Automatic ticket creation in Freshdesk from Intercom chats
Easy setup from the Intercom App Store
Secure, reliable performance backed by effy

Fully Customizable for Enterprise Teams

While the base app works out-of-the-box, we know enterprise support needs more control. That’s why effy offes fully customized Freshdesk integrations, tailored to your workflows.
Two-way sync between Freshdesk and Intercom
Custom data mapping across both tools
Advanced workflows based on conversation type or SLAs
Region-based ticket routing, role-specific notifications
Hybrid escalation logic between support and success teams
This isn’t a plugin—it’s a partnership.
Need a Tailored Integration ? Tell Us About Your Requirement

Built for Support Leaders, Project Managers, and Ops Teams

Whether you're migrating systems, connecting departments, or simply eliminating duplicate work—effy’s integrations give your team the visibility and control it needs. We work with business analysts, PMs, and CSMs across industries to deliver reliable, scalable integrations that just work.

Why effy?

Unlock the full potential of your support tech stack. We provide expert integrations that bridge the gaps between your support tools, creating a unified and efficient ecosystem. Our customized solutions address your specific pain points and unlock new levels of productivity.
01
Experts in Freshdesk integrations and complex enterprise setups
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Deep knowledge of Intercom integrations and support tech stacks
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Consulting, customization, and post-deployment support
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Flexible development for fast-moving teams
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Proven track record with enterprise customers

Frequently Asked Questions

What does the Freshdesk + Intercom integration by effy do?

Our app seamlessly connects Freshdesk integration with Intercom chat in real time. When a conversation is started in Intercom, a ticket is automatically created in the Freshdesk application. Notes, updates, and context are synced both ways, so your team always has the full picture. This integration eliminates manual handoffs, reduces friction, and ensures a consistent, smooth customer experience. 

Do I need to write any code to use this integration?

No, you don’t need to write any code to use the Freshdesk + Intercom integration. The app is fully functional right out of the box—simply install it from the app stores, connect your accounts, and you’re good to go. Freshdesk integration and Intercom ticketing system work seamlessly without any coding required, making it quick and easy for your team to start benefiting from real-time sync and enhanced workflows immediately.

Does it support syncing custom fields between Freshdesk and Intercom?

Yes, the integration supports syncing custom fields between Freshdesk and Intercom integrations. By default, the app syncs standard conversation and ticket fields. However, for custom field support and mapping logic, our team can help you configure the integration to meet your exact requirements. This ensures that your team has the full context and information they need across both systems, enhancing collaboration and driving better customer service outcomes.

Is this a native integration or a third-party tool?

This app is listed on the official Intercom App Store and Freshdesk Marketplace, built by effy. It is fully supported, secure, and optimized for performance across both platforms. The integration works seamlessly across both Intercom integrations and Freshdesk application, ensuring smooth syncing of data. You don’t need to worry about compatibility issues—effy’s integration is designed to provide a reliable, secure, and user-friendly experience.

Can I customize the integration to match my workflow?

Yes, you can fully customize the Freshdesk + Intercom integration to match your workflow. While the base app works out-of-the-box, effy offers advanced customization for enterprise teams. You can trigger logic by tag, ticket status, or custom fields, and even map data across both tools. Whether it's SLA routing or region-based ticket routing, the Freshdesk application offers flexibility to match your exact business needs with ease and precision.

Who is this integration best suited for?

This integration is ideal for businesses using both Freshdesk ticketing system and Intercom chat. It’s perfect for support, sales, and success teams who need unified visibility across both tools. Whether you’re a small business or an enterprise, Freshdesk Intercom integration ensures smooth collaboration and data flow, enabling teams to respond quickly and effectively to customer queries and issues in real-time.

What if I only want to sync specific types of tickets or conversations?

No problem! We can configure filters and conditions to sync only specific types of conversations or tickets based on tags, channels, or topics. This flexibility allows you to control what gets synced between the Freshdesk application and Intercom. Whether you need to sync high-priority tickets or specific conversation types, we’ll tailor the integration to meet your specific needs.

Can I talk to someone about a custom integration project?

Absolutely! If you need a more tailored solution, simply hit the “Start Your Integration” button to submit an enquiry. Our team will discuss your unique requirements and help design a custom integration that fits your business needs. From Freshdesk integration to advanced workflows, we’re here to ensure your Freshdesk Intercom integration works perfectly and scales with your operations.

Who supports the app if something breaks or needs adjusting?

Effy provides full support for the Freshdesk to Intercom integration. We built the app and handle all technical support and custom feature development. Our team is well-versed in both Intercom integrations and Freshdesk application. If something breaks or needs adjusting, you can rely on our expert team to quickly resolve issues and ensure the integration continues to run smoothly.

Start Your Integration

You can install the integration today, or tell us what you need, and we’ll build it for you. Either way, we’ll make sure your systems talk to each other the way your teams already do.
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